For all enquiries, you can:

• email info@jetcharge.com.au;
• call +61 3 90633483; or
• use the Contact Us form accessible from the navigation bar within the Partner Store.

Our phone lines are open from 7am - 7pm (AEST) on business days.

If you need help choosing the best EV charger for your project, use our comparison toggle located at the top right of the Home page. It lets you compare chargers based on key features like charging rates and cable length. You can also filter by job type to see our recommended hardware. Please also consult the resources on the Training & Resources page. For further assistance, feel free to contact us.

If the product is available for sale, there is at least 1 unit of that item on hand in our Melbourne warehouse. If you the number of units you add to card exceeds our stock on hand, the item will show as out of stock until you reduce your order to within available stock levels. If you need further detail, please reach out to us.

You can order items that do not require pre-commissioning services over the phone.

1. Call us at +61 3 90633483
   
2. Our sales team will assist you in selecting the right products for your job
   
3. Once you confirm your order, you will receive an email with a checkout page with the order summary and total
   
4. At the checkout page, you can select your payment method - by credit card, or if you’re eligible for credit, to receive an invoice
   
5. You'll receive an order confirmation via email and tracking details once your order is dispatched.

Yes, you’ll be eligible for standard volume discounts and if you’re eligible for an additional discount e.g., 15% off first order, mention the promo code to our sales representative during the call and your discount will be added.

Currently you can only purchase items which we have on hand at our warehouse in Melbourne. We are working on enabling backorder purchases within the coming months.

The products that we sell on the Partner Store have been thoroughly tested by JET Charge and meet a quality standard that we believe will set you up for success. Please let us know if there are product variants or other brands that you are looking to purchase by completing the contact us form.

Yes, we offer JET Charge's load management system, CORE, available to purchase for licensed electricians (with an A grade electrician license).

You can get 15% off your first order. Only applies to the first online order when placed with an account on the Partner Store. Excludes Tesla, DC chargers and products marked as Sale.

We offer discounts based on the quantity of product purchased within a single order. The level of discount will increase for orders of 2-10 units and 11+ units. Please log in and refer to the Product Detail Page for further detail on pricing and volume breaks.

Please read the full Returns policy here. If you bought the product and have proof of purchase, you can return products under the following circumstances:

• The product shows defects during the warranty period, and none of the warranty exclusions apply.
• The product does not meet the standards outlined in the Australian Consumer Law (ACL).
• For eligible items (exclusions are indicated on the Product page under Returns & Warranty), you change your mind and loge a return within 14 days of purchase, and return the product unused and in its original condition.

You can check the warranty period ad warranty terms of your product on the Product Detail Page under “Returns and Warranty”.

Under the ACL, you may have rights that apply when you purchase goods, including the right to repair, replace, or refund if a product fails to meet consumer guarantees. You can learn more about your rights on the ACCC website.

Yes, we will not accept returns of faulty goods if:

• The warranty exclusions apply, or
• The fault was caused by misuse or neglect.

Check the Returns & Warranty section on the Product page to confirm if an item is not eligible for change-of-mind returns.

For AC chargers, cables and small accessories you can return the product for a partial refund if you change your mind and make a return claim within 14 days of purchase. A restocking fee of 20% will be deducted from the refund, and you will be responsible for return shipping costs. Check the Returns & Warranty section on the Product page to confirm if an item is not eligible for change-of-mind returns.

For a change-of-mind return, the following conditions must be met:

• The product must be in its original, unused condition, including all original packaging and accessories.
• You must contact us and provide proof of purchase. If the above conditions are not met, we will contact you to discuss the next steps.

JET Charge will cover the return shipping cost and the cost of replacement goods if the return is due to a defect covered under the warranty.

If you are having issues with a charger we recommend that the installing electrician refers to the troubleshooting steps in the User Manual, found under Resources on the Product page.

If you still need help please call or email us and we will help you to troubleshoot and identify the issue.

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer service team via the Contact Us form, by email at info@jetcharge.com.au or call +61390633483
2. Provide Proof of Purchase: You will need to provide a receipt or proof of purchase.
3. Pack the Goods: Securely pack the product with all accessories that were included with the purchase.
4. Return Shipping: If your return is approved, we will provide detailed instructions for returning the product.

After we receive the returned product, we will assess whether the product is faulty, or whether it meets requirements for a change of mind return and partial refund, as applicable.

Depending on the charger and the circumstances, we will either send a technician for on-site assessment or ask you to send the Goods to our facilities for assessment.

We will then assess whether the Goods are faulty, or whether they meet requirements for a change of mind return and partial refund, as applicable. This may require additional tests or inspections, including as required by the manufacturer.

For AC chargers and cables, we will do this within 14 days.

After assessing the product, we will inform you of the outcome via phone or email. If the product shows:

• A minor issue, we will repair it and return it to you within a reasonable time.
• A major issue, you can choose between a refund or a replacement.
• A change-of-mind return, you will receive a partial refund.

Refunds are processed within 7 days of JET Charge completing the assessment and will be issued via the original payment method.

Replacements will be shipped within 7 days, subject to availability. If the product is no longer available, we will offer an equivalent item or a refund.

If the return is due to a defect covered under the warranty, JET Charge will cover the return shipping cost. For change-of-mind returns, you are responsible for the cost of return shipping. In both scenarios, JET Charge will arrange for the return shipping.

When an order is fulfilled, an email with your order’s tracking details will be sent to you. If tracking details are not provided, please reach out to us and we will assist you.

You will receive an order confirmation via email after you have place your order.

You can verify your purchase by checking your order history under "My Account" in the Partner Store. Also, be sure to check your spam folder for the confirmation email. If you’re still having trouble, feel free to contact us for assistance.

Please initiate a return by contacting us and we will assist you through the returns process.

If your order hasn’t been fulfilled yet, contact us and we will help amend your order.

We currently offer a flat shipping fee of $20 on all orders, except for pedestals which have a higher shipping fee which can range from $125 - $390 per unit, depending on the destination. The higher fee is due to the size and weight of the item.

We will dispatch all AC chargers, cables and small accessories on the same day or the next business day after you order. For larger products such pedestals we endeavour to dispatch within 3 days.

You will receive an email with tracking details after your order is dispatched.

AC chargers, cables and small accessories are shipped using ground freight which typically takes 2-3 days to urban areas and a week to regional areas.

Pedestals are shipped with a drop-tail truck.

All items that show available to purchase on the Partner Store are in stock at our Melbourne warehouse. We will dispatch AC chargers and cables the next business day. We strive to dispatch pedestals within 3 business days.

No, all orders must be delivered to a designated address.

Larger and heavier items such as pedestals will be shipped with a tail lift truck.

Installation manuals are available on each Product page under the “Instructions & Datasheet” drop down, accessible by clicking into your product of interest.

JET Charge works closely with Chargefox, who provide billing solutions for private and public charging stations.

If you're an electrician, JET Charge can provision select chargers to the Chargefox network as part of the purchase process. Learn more.

Chargefox is one of Australia’s largest EV charging networks. They provide solutions for billing for charging sessions, for private and public charging stations. For more information, read here.

RFID cards are an effective solution to restrict who can start a charging session, and they do not need to be tied to a billing solution. Check the specs of each product to assess whether the charger is set up by default to work only with RFID cards, or is free to use. Note, RFID cards require a strong and reliable internet connection, so if the charger is in a basement consider whether an ethernet connection is a better solution than 4G or Wifi.

You can pre-pay by credit card or you can pay by invoice after making two successful pre-paid orders. Standard payment terms are net 14 days. If you are an existing customer with different payment terms we will honour those payment terms in the Partner Store.

You will receive an email to the email address used in your Partner Store account once your order has been dispatched. It will be sent to the email address used in your Partner Store account. If you haven’t received an invoice, please email accountsreceivable@jetcharge.com.au with your order number.

All invoices will be sent to the email address used in your Partner Store account. You can confirm this email at the top of the Checkout page. At this stage we are unable to add an email address for invoicing that is different to your log in. Email accountsreceivable@jetcharge.com.au to request copies of invoices. If you would like to change the email associated with your account please contact us.

To be eligible for credit, you must have made 2 orders by credit card, unless you are an existing JET Charge customer.

After your first two credit card payments, you will receive a $5,000 credit limit subject to a credit review of your business. This limit is cumulative for your account (not per order) and includes unpaid invoices and orders placed but not shipped.

To check your credit limit and balance, or request an adjustment, please contact accountsreceivable@jetcharge.com.au.

You can reset your password by selecting “Forgot Password” on the Login page and follow the prompts.

Log in to your account, go to “My Account”, and select “Addresses” to update or add a new address. You can also add new shipping or billing addresses at checkout.

Currently, you are not able to have multiple users under one account. For the time being, we recommend using a shared account for your business.

As a JC Network Partner you’re subcontracting on a JET Charge project. In the Parter Store, you’re buying hardware and have access to supplementary documentation and resources for projects that you’re winning and delivering yourself. As a Network Partner you should continue to use JET Charge training resources and manufacturer training, directed by your works coordinator. If you’re already a JC Network Partner, joining the Partner Store will be extra smooth and easy; you’ll create and account and log in with the JCID you already have.

You can charge your electric vehicle at home using a domestic socket or a residential charger. Alternatively, you can use public charging stations. To find public chargers, use the free Plugshare app. Plugshare provides access to an open-source platform where users share photos and reviews of charging locations, giving you a preview of each station.

The app lets you filter charging stations by network (e.g., Chargefox, Tesla), charging type (AC or DC), and outlet type (10A power point, 3-phase outlet, etc.). You can also use Plugshare to plan longer trips—just enter your start and end locations, and the app will map out charging stations along your route.

At home: If you plan to use a domestic socket, you'll need a cable to use with your 10A power point to charge your car. If you're installing a residential charger, keep in mind that some chargers come with a tethered cable.

In public: Some public AC chargers (often found at cafes, car parks, shopping centers, hotels, etc.) require you to bring your own cable. In contrast, public DC chargers (fast/ultra-fast chargers) always have a cable attached, so you won’t need to bring one.

There are two main types of cables you can buy for charging your electric vehicle. The first type is for use with a 10A power point, and the second type is for use with a destination AC charger.

10A power point: You’ll need either a Type 1 or Type 2 cable, depending on your vehicle. These cables are known as Mode 2 cables or portable chargers.

Destination AC charger: there are two options - Type 1 to Type 2 cable or a Type 2 to Type 2 cable. The charger will always have a Type 2 socket, so one end of the cable must be Type 2, with the other end depending on your vehicle’s type (Type 1 or Type 2).

Cables come in different lengths—3m, 5m, and 10m— and diameters. Thicker cables can handle more current. Cables are also rated for different power levels: 7kW, 11kW, or 22kW. Most cars require a 7kW cable, while only a few can use 11kW cables. The 22kW cables are primarily used by freight vehicles. One of the most common cables on the market is an 11kW Type 2 to Type 2 cable.

Most car brands include a cable with the electric vehicle for use with a 10A power point. However, it's best to confirm with your car dealer to ensure a cable is provided.

The speed of charging your EV at home can vary based on several factors, including the power available in your home (single-phase vs. three-phase), your vehicle's on-board charger, the installation of a residential charger, and local installation regulations. Here’s a general guideline:

• Domestic socket: Approximately 10 km of range per hour.
• Single-phase, 7.4kW EV charger: 30-35 km of range per hour.
• Three-phase, 11kW EV charger: 50-55 km of range per hour (if your car has an 11kW on-board charger).

Public DC (fast/ultra-fast) chargers can charge a car’s battery from 20% to 80% in less than an hour.

Vehicle-to-Grid (V2G) technology allows you to use your car’s battery to export energy back to the grid for others to use. Currently, V2G is not available in Australia, as the technology has yet to be approved by the companies that maintain and operate the power infrastructure. Some companies, like JET Charge, are actively working to make this possible and are conducting testing and trials.