Keep Your Chargers Online
Your dealership has invested in EV charging infrastructure. JET Charge Assist keeps it running — with remote monitoring, expert diagnostics, and proactive support from the team that built Australia’s largest EV charging networks.
Go beyond standard support
Your chargers come with manufacturer warranty and installer support. JET Charge Assist extends your capability — giving you the visibility, expertise, and speed to keep critical charging assets performing at their best.
Included as Standard
- Manufacturer warranty coverage
- Installer support for onsite issues
- Ad-hoc troubleshooting as needed
- Reactive issue handling
- Limited network visibility
With JET Charge Assist
- Live network visibility via Illuminate
- Remote diagnostics and resolution
- 24/7 monitoring and proactive alerts
- Faster response and intervention
- Centralised control across all chargers
- Replacement parts sourcing, quoting, and dispatch
- Access to JET Charge critical spares inventory for fast repairs on selected chargers
Choose your level of support
Two packages designed to match how your dealership operates. Apply them per charger — mix and match based on what matters most.
Essential Service
Support when you need it
Per charger, per year
- Illuminate platform access
- Firmware management
- Remote technical support
- Issue triage within 2 business days
- Reactive support sessions at a fixed rate
Ideal for important but lower-utilisation chargers — handover bays, customer charging, or units where some response time is acceptable.
Proactive Care
Always on, always ahead
Per charger, per year
- Everything in Essential Service
- 24/7 monitoring with automated alerts
- Proactive fault detection
- Faster response within 48 hours
- Reduced dependency on onsite troubleshooting
Ideal for critical and high-utilisation chargers — pre-delivery bays, workshop units, and any assets where uptime directly impacts operations.
Protect what matters most
You don’t need to cover every charger — and you don’t need them all on the same plan. Focus your investment on the assets where downtime matters most.
Critical Hardware
Pre-delivery bays and workshop chargers. High value, high impact — put these on Proactive Care for 24/7 monitoring and faster resolution.
Important Hardware
Demo vehicle charging, handover bays, and customer-facing chargers. Cover with Proactive Care or Essential depending on utilisation.
Demo & Display
Showroom display chargers that don’t actively charge vehicles. These can typically be left off-plan — no support package needed.
One platform. Every charger.
Built in-house by Australia’s leading EV network specialists. Illuminate consolidates your entire network onto a single, powerful platform — regardless of charger brand.
Illuminate Platform
Full network visibility — charger status, fault history, usage insights, and real-time monitoring from a single dashboard.
Firmware Management
Managed updates to keep chargers running the latest software — improving performance, security, and compatibility.
Remote Diagnostics
Remote resets, configuration changes, and fault resolution without a site visit. Faster fixes, fewer callouts.
Parts & Spares
Replacement parts sourced, quoted, and dispatched. Priority access to JET Charge’s critical spares inventory for faster repairs on selected chargers.
How it works
Three simple steps to get your dealership’s charging network supported and protected.
Select Coverage Per Charger
Choose Essential Service or Proactive Care for each charger based on how critical it is to your dealership operations.
We Connect to Illuminate
Your chargers are onboarded to the Illuminate platform, giving you and our team full visibility and remote control.
JET Charge Manages Remotely
We monitor, diagnose, coordinate with OEMs, and resolve issues remotely — keeping your chargers online and performing.
Who handles what
A clear split of responsibilities so you always know who to call.
JET Charge
Remote management and expert support
- Remote diagnostics and fault resolution
- Managed firmware updates and optimisation
- 24/7 monitoring and proactive alerts
- Replacement parts sourcing, quoting, and dispatch
- Access to critical spares inventory for faster repairs
- Next-step recommendations
Your Installer / Electrician
Onsite works and physical repairs
- All onsite maintenance and repairs
- Physical hardware modifications
- Maintaining required training and certifications
- Attending site for physical issue resolution
Australia’s EV future. Built and run here.
JET Charge Assist is built entirely in-house by local EV experts who install and run Australia’s largest charging networks. Your data stays securely in Australia, and your support comes from specialists who understand local conditions, compliance, and charger brands.
100% Australian
Built, operated, and supported locally. Full data sovereignty on Australian servers.
Trusted by Industry Leaders
From Woolworths to RACV, Australia’s biggest EV operators rely on JET Charge to keep their networks running.
Every Major Brand
Illuminate supports all major EV charger brands, consolidating your entire network onto one platform.
Ready to protect your charging network?
Speak to your JET Charge representative about the right Assist package for your dealership’s hardware.
Request a Quote →info@jetcharge.com.au | 1300 856 328 | jetcharge.com.au/jcassist