See Warranty Guide
Warranty Duration:
EV Charger: 3 years from installation date (or 4 years from manufacturing date, whichever comes first).
Accessories (e.g., charging cable): 2 years from installation (or 3 years from manufacturing date).
Additional Accessories (e.g., pole, cart): 1 year from installation (or 2 years from manufacturing date).
Coverage Includes:
- Free repair or replacement for defects in materials or workmanship.
- Replacement may be new or refurbished, at Sungrow's discretion, and might differ slightly in size or specifications.
- Warranty remains valid for the original purchaser or subsequent owner with proof of purchase.
Exclusions:
- Installation errors, misuse, improper storage, or failure to follow safety guidelines.
- External damages (e.g., lightning, overvoltage, or physical impacts).
- Cosmetic flaws that don't impact functionality.
- Transportation damage or insufficient ventilation of the charger.
Claim Process for Installers:
Register Warranty: Must be registered online within one month of installation at Sungrow Warranty Portal.
File a Claim: In case of faults, installers should lodge a claim via the same portal, including proof of purchase, installation reports, and a detailed description of the issue.
Support Details: Installers are responsible for initial troubleshooting and contacting Sungrow if the issue persists.